Vacancies

How you fit in

NRG are excited to be working exclusively with Singletrack. New to the region, Singletrack have a global reach in providing a cloud-based SaaS solution to their clients. Already the primary vendor in Europe, Singletrack are opening a new office just outside of Newcastle City Centre to spearhead the application and technical support function for their customers based in the US.

We are looking for a dynamic individual to join the Client Success Team as a Graduate Client Success Analyst. You will provide application support for their products whilst being fully trained on all aspects of the Client Success Managers role. You will have an interest in technology, ideally within the financial sector, and a track record of real customer experience.

This is a fantastic opportunity to develop your career within a client-focussed technical field and gain invaluable insight into the SaaS market.

Required Attributes/Experience

Some previous experience and a sound interest in software

Excellent verbal and written communication skills

Highly proactive, motivated, organised, disciplined

An aptitude for technology

Demonstrated responsiveness to customer needs

Able to effectively manage external and internal relationships

Good time management skills within a collaborative team framework

Desirable Attributes/Experience

Experience of financial services and/or capital markets

Technical configuration experience, within database or CRM systems or similar

A desire and willingness to get to know your customers

Good knowledge of how CRM systems operate

Opportunities

Learn how the sell-side business really works including the impact of increasing regulations

Extensive internal and external technical learning experiences including relational

Database models and queries and coding languages

Develop excellent communication & soft skills

Work in a successful and growing FinTech company with a global customer base